So, I received a post card from Comcast with info about upgrading to their digital cable for free for a year. The postcard said that you have to do it online. Ok, I went through the steps and ordered it and then was kicked into a chat room with a “support analyst”. Then went through a long discussion of confirming what I just entered in the their forms. After all that the “anaylyst” wanted me to give her my Social Security number to verify my account. She did assure me that the chat room was completely secure… I mean can you believe it! With all the warnings about identity theft they actually expect you to give that to them over a chat session. Then when I said I would rather not give her that, she asked for my drivers license number! Who knows where that person even is, knowing Comcast their support is probably in India, Pakistan or outsourced somewhere else.
You are here: / Archives for cable