About a month and a half ago I posted an entry mentioning that I had a complete system crash, and lost my hard drive. Well, silly me has never backed up my music and videos from iTunes. Last night I emailed their support and today they responded. It was actually from a real person too, not just a canned response. So, basically they allowed me to download another copy of all the files I lost with no charge and no hassle. I was actually expecting more trouble. Guess I learned my lesson about backups…
But, there was also something a bit more interesting. They gave me a link showing how to retrieve files from my iPod. This is something that was not originally available and supposedly only available with iTunes 7. I’m not sure when 7 was released. I don’t think it was too long ago.
One of the interesting things is that this “feature” actually came from people being industrious. I’ve seen posts on other blogs going back as far as 2004 where they figured out HOW-TO: Get music OFF your iPod. Anyway, I think it’s great that Apple has finally listened to its customers and has added this option to their software. Even if it is only for media purchased from iTunes.
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